TERMS AND CONDITIONS

Business Name: The Trustee for MJ Black Family Trust t/as Graz’n Gourmet
ABN: 14 105 142 116
Business Address: PO Box 249, Penrith NSW 2751
Phone Number: 1300422433
Email: contact (@) grazngourmet.com.au

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Payments

At the time of checkout on grazngourmet.com.au, you will be presented with a total cost for you order plus shipping fee.

We offer Direct Transfer & Credit Card payments.
Accepted credit cards are Visa, Mastercard, Debit Cards and AMEX. Credit card payments attract a 1.5% processing fee.

Customers paying by direct transfer (EFT) is only accepted for orders 48hrs or longer lead time. If ordering within 48hrs you must pay via credit card, unless prior approval in writing has been issued by Graz’n Gourmet.

All payments must be received in full prior to delivery/shipping.

Credit card payments are processed securely with the Eway Gateway
For more information regarding Eway please visit Eway Home for more information.

For all our customers who have placed your order and payment is unsuccessful your order will be held back until payment is confirmed. If you order within 24hrs, we cannot guarantee ontime delivery.

Cancellation & Refunds

Orders cancelled within 48hrs of the delivery date & time will lose 100% of payment.
Orders cancelled with more than 48hrs of the delivery date & time will get a full refund minus a handling fee of $50.
In an emergency please contact our team and we will work out a solution that works for both parties.
Any vouchers will be cancelled or promotional material must be returned if given out at the time of purchase.

If there is something wrong with the delivery or your unhappy with the order, please contact us immediately. We offer 100% refund on the item purchased if its not received in a satisfactory condition. If you purchased a package with 1 item in the package unsatisfactory, we will refund the value of the single item.

Shipping & Delivery

Currently we only Ship/deliver to a 50Km radius from Parramatta. This includes Sydney and Eastern Suburbs, Penrith & Blue Mountains, Hawkesbury and North Shore, Sutherland Shire to Campbelltown.

If you are outside this please contact us as we are happy to make special arrangements upon request.

Shipping costs are calculated by the kilometer traveled.

Deliveries will be shipped 7 days a week. Weekends attract a weekend loading penalty. We ship deliveries within the specified timeframe you select in the Checkout page. You have the ability to select a timeframe between 24hrs and 30 days in advanced.

There must be a person available to receive the delivered items. This person is responsible for the correct storage of food once received by Graz’n Gourmet.

All food items are delivered “cold” ready to eat in a safe food transporting system as per legal requirements. Upon receiving your delivery, you must store the food items in safe storage of less than 5℃ for cold items & 60℃ for hot items upon receiving the delivery or consume them within 2hrs of receiving the delivery.

Indemnity

You must indemnify Graz’n Gourmet and its employees, officers and agents and keep indemnified from and against any loss, sickness, damage, action, suit, claim or demand whatsoever, including as a result of any act or omission by you or your guests, servants, agents or contractors before, during or after the event, arising out of or in connection with:
(a) mis-handling of food after the food is delivered;
(b) any aspect of the event which has been organised by you; and/or
(c) any breach of these Terms and Conditions.

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“Graz’n Gourmet” means The Trustee for MJ Black Family Trust t/as Graz’n Gourmet, the caterer, its employees and representatives.

“Event” means the function booked by you at a location you have designated.

When you book with Graz’n Gourmet, you agree to the following;

1. How to secure your booking
To secure a booking the client (“You”) must:
(a) lodge a deposit (the “deposit”) with Graz’n Gourmet; and
(i)by paying the deposit you agree and accept these Terms and Conditions.

2. Deposit
Until the deposit is received, Graz’n Gourmet reserves the right to confirm other bookings in your preferred time slot without notice.
The deposit must be no less than 10% of your estimated event booking.

3. Quote and final fee
The quote is based on the package nominated by you and your estimated number of guests, and is calculated according to current prices and conditions. Whilst Graz’n Gourmet uses its reasonable best endeavours when calculating your quote to cover contingencies, we reserve the right to revise the quote and/or amend the final fee payable by you if:
(a) You request any changes to items in the package selected by you; and/or
(b) any details of the function change, including the number of guests or the cost of goods and services acquired by Graz’n Gourmet to fulfil your booking.

A final fee will be issued upon confirming your event details in accordance with condition 5.
The final number of guests will not decrease less than 10% of the estimated number of guests upon paying a deposit.

All prices quoted include GST, unless stated otherwise.

4. Surcharge
Graz’n Gourmet reserves the right to apply a surcharge for functions held on public holidays.

5. Your payment obligations
You must provide menu selection, guest dietary requirements, final number of guests and details of any special requirements at least seven (7) days before the event date.
You must provide final payment at least seven (7) days before the event date.

If you are still awaiting confirmations, please supply us with a guaranteed minimum number of guests at that time, including an estimate of those still in doubt and an estimate of the number of children. This will be the minimum number of guests which will be catered for and charged. If:
(a) the guaranteed minimum number of guests fail to turn up for the function, Graz’n Gourmet reserves the right to charge the full amount of the fee based on those minimum numbers, unless there
are extenuating circumstances; or
(b) more than the guaranteed minimum number of guests turn up for the function, Graz’n Gourmet will amend the final fee payable by you accordingly and bill you for the balance.

If you do not provide a guaranteed minimum number in the time specified then the numbers specified in the most recent confirmation via email or booking will be taken as final.

You are responsible for payment of all fees and charges. You must pay the balance of any additional expenditure incurred during the event within seven (7) days of being invoiced.

Payment may be made by the following methods: Direct debit (EFT); bank cheque; approved personal cheque (made out to Graz’n Gourmet); MasterCard, Visa or Bankcard.
Credit Card payments attract a 1.5% surcharge.
All cheques must be received and payment cleared no less than seven (7) days prior to your event date.

Any challenge or objection to the invoiced amount should be made in writing to the Event Manager, within five (5) working days of the invoice.

6. Cancellation
You may cancel your booking no less than fourteen (14) days prior to your event by written notice, subject to condition 7.

Graz’n Gourmet may cancel your booking at any time:
(a) if we have reasonable belief that you may not pay the amounts you owe and we have requested you to explain the position and you have failed to do so satisfactorily;
(b) if you have not paid the final payment under clause 5 or any other amount owing to Graz’n Gourmet by the due date as required by these Terms and Conditions; or
(c) in accordance with condition 8.

7. Consequences of Cancellation
If a booking is cancelled Graz’n Gourmet will lose the time it has spent on your booking up to the time of cancellation and any net expenses or costs it has already incurred in connection with the event up to the date you cancel your booking (“lost expenses”).

Therefore any cancellation by you of your booking under condition 6 will be dealt with as follows:
(a) Cancellation within seven (7) days’ of your event date, notice in writing – You are must pay 100% of your event booking. No refunds will be considered within seven (7) days’ of your event
(b) Cancellation by at least seven (7) days’ and less than fourteen (14) days’ notice in writing – Graz’n Gourmet will refund your event less any lost expenses and an administration fee of $500
(c) Cancellation by at least fourteen (14) days’ notice in writing – Graz’n Gourmet will refund your event less any lost expenses and an administration fee of $500

If Graz’n Gourmet cancels your booking under condition 6(a) Graz’n Gourmet will refund your deposit, but reserve the right to set off against it any lost expenses and an administration fee of $500.

If Graz’n Gourmet cancels your booking under condition 6(b) Graz’n Gourmet will refund your event less any lost expenses and an administration fee of $500.

If Graz’n Gourmet cancels your booking for unforeseen circumstances in accordance with condition 8, Graz’n Gourmet will provide a full refund to you but reserve the right to set off against it any lost expenses and an administration fee of $500.

Any term, condition or warranty which cannot legally be excluded or modified will be included in these Terms and Conditions only to the extent necessary to comply with that law. To the fullest extent permitted by law, our liability for any breach of such term, condition or warranty shall be limited, at our option, to any one or more of the following:

(a) If the breach relates to goods:
i) the replacement of the goods or supply of equivalent goods;
ii) the repair of such goods
iii) the payment of the cost of replacing the goods or of acquiring equivalent goods; or
iv) the payment of the cost of having the goods repaired; and

(b) If the breach relates to services:
i) the supplying of the services again; or
ii) the payment of the cost of having the services supplied again.

8. Unforeseen Circumstances
While Graz’n Gourmet will make every effort to provide catering on the date booked, it reserves the right to cancel a booking due to fire, flood or other natural disaster, labour troubles, disputes, strikes, pickets, accidents, government regulation and intervention, restrictions upon travel, delivery, transportation, equipment, food, beverage or supplies or utilities failure and other causes, whether enumerated herein or not, which are beyond the control of Graz’n Gourmet.

9. Venue Hire
Graz’n Gourmet will endeavour to communicate the event requirements to your chosen venue.
You accept that all communication to facilitate your event is your responsibility.

10. Party Hire Equipment
Graz’n Gourmet will from time to time supply equipment for hire to events. You are responsible for taking all reasonable precautions to protect the equipment, exhibits or other property of Graz’n Gourmet. The cost of any damage caused through your own action, action of your guests, contractors or sub-contractors, before, during or after the Function, beyond normal wear and tear, is chargeable to you. The cost of any missing items through your own action, action of your guests, contractors or sub-contractors, before, during or after the Function, is chargeable to you.

Graz’n Gourmet reserve the right to charge additional travel charges, where Graz’n Gourmet return to collect additional items not returned upon completion of your event or at confirmed collection date.

11. Changes to Terms and Conditions,
Graz’n Gourmet may change or add to these Terms and Conditions for security, legal or regulatory reasons, but will give you at least one month’s notice of any such changes or additions.

Any error or omission in any information or document issued by Graz’n Gourmet is subject to correction, provided that the correction does not materially affect the agreement between us.

12. Damage & Special Effects
You are responsible for taking all reasonable precautions to protect the venue, equipment, exhibits or other property of Graz’n Gourmet. As indicated in condition 2, the cost of any damage caused through your own action, action of your guests, contractors or sub-contractors, before, during or after the Function, beyond normal wear and tear, is chargeable to you. Among other things you must not:
(a) affix any display material or theming to the walls, ceiling, doors or furnishings unless prior arrangements have been made with the Function coordinator;
(b) use any candles or lamps where the flame is unenclosed or operate any smoke machines, special effects, balloons and/or pyrotechnics without the prior approval of the Function coordinator,
due to the effect on smoke detectors and concerns relating to occupational health and safety. If the Fire Brigade or other emergency service is called to respond to an alarm in the Function
room which has been set off by such activity then you will be liable for any charges incurred.

You should arrange your own insurance for any liability you may incur under these Terms and Conditions, as you consider appropriate.

Graz’n Gourmet reserves the right to exclude or eject any and all objectionable persons from the Function and/or the premises.

13. Damage and Loss of Personal Property
The staff at Graz’n Gourmet will take reasonable care of all personal belongings. However, to the extent permitted by law, Graz’n Gourmet will not accept responsibility for:
(a) any damage to or loss of goods and possessions belonging to you, your guests or your contractors on the premises, before, during or after a function;
(b) any loss or injury to you, your guests or your contractors prior to, during or after the function; or
(c) damage, loss or theft of any vehicles parked in the car park.

14. Food and Beverage Policy
Graz’n Gourmet is responsible for the provision of all food and beverage services in the event. No food or beverages of any kind (other than special occasion cakes) will be permitted to be brought in for consumption at the event by you or any of your guests. Gifts of such items will be allowed, but consumption of these items is not permitted.

Where you engage in our alcoholic packages, the service of alcohol & consumption of alcohol is will be under the liquor licence we operate under in your event.
Where you supply your own alcohol, Service of alcohol & consumption of alcohol is will be under your responsibility in your event.

Graz’n Gourmet currently operates under Host Events liquor Licence. It is a condition that:
(a) All alcohol provided is by Graz’n Gourmet under our bar packages with alcohol
(b) We may supply staff & equipment to assist in the service of beverages; and
(c) No persons under 18 years of age shall consume alcohol.

In accordance with Responsible Service of Alcohol legislation and guidelines, all employees of Graz’n Gourmet must refuse the service of alcohol to persons identified as being intoxicated. Graz’n Gourmet also reserves the right to refuse service and/or remove from the event and our premises any person(s) behaving in an unacceptable manner.

It is your responsibility to ensure that all attendees behave in an orderly manner while in attendance.

15. Children’s Meals
Children under the age of three (3) years old are free, though no food and beverages will be provided.
Children aged three (3) to twelve (12) years old will be charged at the adult price for buffets and canapes. A 2 course childrens menu is offered for plated menu bookings

16. Smoking
Smoking is not permitted in any part of the event at Graz’n Gourmet events while food is being prepared, served or consumed. Where you purchase catering as part of your booking, you should have a specified smoking area designated outside and away from the main event area.

17. Parking
You are responsible for ensuring parking access for Graz’n Gourmet.

18. Entertainment
If you engage a band or other entertainment to appear at the function it is your responsibility to pay all costs of that entertainment and ensure that the performer complies with sound levels satisfactory under the Noise Control Act.

The Musician’s Award stipulates that musicians working four (4) hours or more must receive a main meal and soft drink. If there are any musicians who work four (4) hours or more they must receive a main meal and soft drink.

The musicians will be given their meals in the staff area, unless otherwise agreed with the Event Coordinator.

19. Indemnity
You must not allow any facility to be used for any illegal purpose and must not allow any guest or person to perform any illegal activities.

You must indemnify Graz’n Gourmet and its employees, staff, officers and agents and keep indemnified from and against any loss, damage, action, suit, claim or demand whatsoever, including as a result of any act or omission by you or your guests, servants, agents or contractors before, during or after the function, arising out of or in connection with:
(a) your use of the function venue;
(b) any aspect of the function which has been organised by you; and/or
(c) any breach of these Terms and Conditions.

You should consider the need to arrange your own insurance, as appropriate.

20. Promotions
From time to time we offer promotions. Its the clients responsibility to inform us of their eligibility of the promotion. The promotions must be in accordance with all other terms and conditions listed here and:
(a) the promotion is only valid when you book for a minimum of 30 guests with a minimum of $40p/p unless stated in the promotion.

21. Non Waiver
Any failure or delay by Graz’n Gourmet to exercise its rights under these Terms and Conditions will not operate as a waiver of these rights. Any waiver by Graz’n Gourmet of a breach of these Terms and Conditions by you must be in writing.

All timed packages we offer commences from pre-dinner drinks except where otherwise stated.

NO OUTSIDE FOOD OR BEVERAGE IS TO BE BROUGHT INTO THE FUNCTION UNLESS PREVIOUSLY AGREED IN WRITING BY GRAZ’N GOURMET.

By engaging in our services through paying a deposit, you acknowledged and agree to these Terms and Conditions.

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